호텔 조직 커뮤니케이션과 직무스트레스가 직무만족에 미치는 영향에 관한 연구

Abstract

In recent years, numerous studies have attempted to find and explore job satisfaction. Also, academic efforts are fueling this trend to analyze leading variables of job satisfaction. In these study, organizational communication and job stress have been treated important leading factors. However, Researches related to organizational communication and job stress in tourism area has been studied separately but this study pursued the integrated research. The purpose of this study is to examine factors having influences on the job satisfaction of food & beverage and cooking department employees of hotels and to understand relations organizational communication, job stress and job satisfaction through empirical analysis. This paper was organized into five parts. In the Ⅰ chapter, objectives, methodology and scope of research was introduced. In the Ⅱ, the review of literature about organizational communication, job stress and job satisfaction was executed. In the Ⅲ, the design on empirical method for the study was explained. In chapter Ⅳ, the relationship among employee job characteristics, organizational communication, job stress and job satisfaction were analyzed. In this chapter, paired t-test and ANOVA were used to verify Hypothesis 1 and multiple regression method was used to verify Hypothesis 2, 3 which was set up this study. Finally, chapter Ⅴ is conclusion and suggestion for the research direction of future that will be helped to managers for human resources management in the hotel industry. On the basis of the theoretical reviews, prediction factors of organizational communication were composed of communication with senior officers, communication with chief executive officers, feedback from outcome, information exchange among departments, openness of communication. Job stress were composed of job confusion, overwork, job conflict, insufficiency of cooperation, insufficiency of support. Job satisfaction were composed of welfare system, duty accomplishment, relationship with colleagues, working environment. To accomplish the objectives of this study, the theoretical reviews and empirical analysis were carried out together. The data collection of this study was performed as subject of food & beverage and cooking department of the super deluxe hotels in Jeju areas from April to May, 2007. Total 273 questionnaires were finally used for empirical analysis. In the analysis methods, frequency analysis, factor analysis, reliability analysis, t-test, ANOVA analysis and multiple regression analysis were used for the statistical analysis. The findings of the study can be summarized as follows: First, it is showed that organizational communication has positive effect to job satisfaction. In other words, Factors of organizational communication appears to improve F&B and cooking department's employees performance. Second, it is showed that job stress has negative effect to job satisfaction. In other words, decrease of job stress appear to improve these employees performance. Third, organizational communication is more important than job stress for explaining about job satisfaction in hotel industry. The results of this study can contribute to understand job satisfaction of hotel employees, particularly on food & beverage and cooking department and extend the general knowledge about organizational communication and job stress.