제주대학교 Repository

公共圖書館 디지털 資料室 利用者 滿足度에 대한 硏究

Metadata Downloads
Alternative Title
A Study on Users Satisfaction of Digital Information Center in Public Libraries : Focusing on Public Libraries in Jeju Province
Abstract
Development and penetration of IT networks means the advent of digital, multimedia era. In this fast-changing environment, the importance of libraries as a key institute of national knowledge infrastructure is ever increasing and various contents are vigorously developed and produced. In addition, the usage of high-tech equipments that enables us to acquire information anytime, anywhere is rising with the expansion of home networks. Against this backdrop, libraries need to create an environment that can provide information on multimedia contents to fit diverse information needs of users and strengthen functions of library as a knowledge information provider. As knowledge information services of libraries are enhanced, however, its role of narrowing digital divide over region, class as a social safety panel is increasing.
For this reason, this study seeks efficient digital data operational procedure by analyzing users' satisfaction of digital data room. To this end, a survey was conducted on digital data room users to identify customer service factor, facility & equipment factor, operation rule factor, digital contents factor, user's education factor. We used 5 aspects of SERVQUAL, which is tangibles, reliability, responsiveness, credibility and empathy for research purpose. First, customer service on digital data will similarly influence on satisfaction. Second, facility & equipment will similarly influence on satisfaction. Third, operation hour on digital data room will similarly influence on satisfaction. Fourth, digital data reservation system will similarly influence on satisfaction. Fifth, digital contents will similarly influence on satisfaction. With these assumptions, this study identified the influences and the relations of independent variables and subject variables by setting customer service, facility & equipment, reservation-based operation, time-based operation and contents as subject variables for measuring satisfaction.
After analyzing these factors, time-based operation factor out of five independent variables was rejected while customer service, facility & equipment, contents, reservation-based operation factors were adopted. That means positive recognition on each evaluation factors of digital data room by users. Facility factor and reservation factor was especially influential than other factors in fulfilling user's satisfaction. For customer service part, easy access on digital data room should be made by hiring highly trained personnel and facilities & equipments should be upgraded to meet the demands of users. On top of that, various contents should be provided and more user-friendly, easily accessible reservation system should be made through streamlined administrative system.
Consistent researchs and efforts need to be made on users by recognizing user's needs, market trends of contents and digitalization. In addition, basic supporting means such as budget or personnel should be guaranteed on developed country level to raise user's satisfaction.
Author(s)
김봉석
Issued Date
2007
Awarded Date
2007. 2
Type
Dissertation
URI
http://dcoll.jejunu.ac.kr/jsp/common/DcLoOrgPer.jsp?sItemId=000000003809
Alternative Author(s)
Kim, Bong-Seok
Affiliation
제주대학교 경영대학원
Department
경영대학원 경영정보학과
Advisor
김근형
Table Of Contents
Ⅰ. 서론 = 1
1. 연구의 배경 = 1
2. 연구의 범위 및 방법 = 3
Ⅱ. 연구의 이론적 배경 = 4
1. 디지털자료실의 개념과 특성 = 4
1) 개념 = 4
2) 특성 = 5
2. 제주지역 디지털자료실 현황 = 7
1) 시설현황 = 7
2) 운영제도 현황 = 8
3) 콘텐츠 현황 = 10
4) 디지털자료실 상주직원 현황 = 11
3. 선행연구 및 본 연구의 필요성 = 11
1) 선행연구 = 11
2) 본 연구의 필요성 = 14
Ⅲ. 연구설계 = 15
1. 연구모형 및 가설설정 = 15
1) 연구모형 설정 = 15
2) 가설 설정 = 16
2. 조사의 설계 = 20
1) 조사대상 = 20
2) 설문지구성 = 20
3) 자료의 배포와 수집 = 22
3. 표본의 특성 = 23
1) 표본 및 자료수집 = 23
2) 디지털자료실 이용빈도 = 25
3) 디지털자료실에 대한 인식도 = 25
4) 디지털자료실 이용방법 = 26
5) 디지털자료실 이용목적 = 27
4. 분석방법 및 설문지 구성 = 27
1) 분석방법 = 27
2) 설문지구성 = 28
Ⅳ. 실증분석 = 28
1. 측정변수의 신뢰성 및 타당성 분석 = 28
1) 신뢰성 분석 = 28
2) 타당성 분석 = 30
2. 지역에 따른 동질성분석 = 33
1) 분산분석 = 33
2) 사후검정 = 35
3. 상관관계 분석 = 37
4. 연구가설의 검증 = 38
5. 분석결과 요약 및 토의 = 39
Ⅴ. 결론 = 42
참고 문헌 = 44
요약 = 47
설문지 = 49
Degree
Master
Publisher
제주대학교 경영대학원
Citation
김봉석. (2007). 公共圖書館 디지털 資料室 利用者 滿足度에 대한 硏究
Appears in Collections:
Graduate School of Business Administration > Management Information Systems
공개 및 라이선스
  • 공개 구분공개
파일 목록

Items in Repository are protected by copyright, with all rights reserved, unless otherwise indicated.