항공사 직원의 직무스트레스 및 역할갈등에 관한 연구

Abstract

This research is intended to show that what is needed to strengthen the competitiveness by researching of work stress and work conflict occurred when airline staff members serves MICE participants. They trying to held MICE industry and moreover the incentive tourism of BAROZEN group has increased needs for MICE since last october. There are two methods for landing at JEJU island. It's either using ship or airplane, and airplane has much more portion of using. Air industry is highly depending on their human resources because there is clear relativeness between role of employees and output of air CORP in the point of increasing attraction of MICE industry in JEJU island. The main purpose of this study is to indicate positive results for attracting MICE industry and airline CORP by reasearching airline staff member's stress and role conflict. This study uses actual analysis which is obtained from advanced research to reach ultimate purpose of this study and also uses servey questions as a measurement variable. This study assume that airline staff will feel diffrently when the staffs transport MICE participants and when they transport normal passengers. The result shows that airline CORP needs to make a place for a rest especially for women and more time for a refresh, compensation for employees who has long years of services, and specific segmentation of roles of thier work. Another point in this study suggests that developing formal manual which helps airline staff MICE participants who visit JEJU island. Study also shows that perception of individual's understanding of MICE industry generates work stress and when there is no exact work guideline for airline staff, this also makes work conflict. For this reason, airline staff needs to be trained by education program which is intended to staff to full understand of MICE industry, and airline CORP needs to allocate proper amount of works and to classify works for airline staff. In the transporting of MICE participants, airline staff shows different work stress and work conflict so the airline CORP should consider how to reduce this damages occurred to airline staff so they can minimize employment separation rate, and through this way, they can also expect that regain of their productivity and satisfaction of work environment.