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손해보험회사 지점장의 권력유형이 과업성과 및 이직의도에 미치는 영향 -직무헌신과 상사만족의 매개효과

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Abstract
Power is an interesting concept in organizational psychology for a long time. In the present study, mediating effects of job dedication and superior satisfaction are investigated in the relationships between power types and task performance, turnover intention toward employees who work for indemnity insurance companies in Seoul and Jeju.
The employees working at indemnity insurance companies were with a dramatic changes such as bancassurance, and the diversity of marketing channel. By the changes, the employees are exposed with psychological anxiety, activity reduction, and turnover. Under such the situation, it is meaningful for them not only to study the antecedents related to psychological attitude and behaviors academically but also to provide the practical implication about what types of power effect positive individual performance to employees.
Employees attitude was used superior satisfaction, job dedication, turnover intention and superior satisfaction and job dedication were mediating variables. Job dedication is the construct of job engagement and superior satisfaction is sub-concept of job satisfaction. All variables, mentioned above, are associated with the emotion, in this study, power types of influential mechanism are explained with emotional process. In the emotional appraisal process accounts for the process about an evaluation in a certain situation affects emotion and the emotion leads to a behavior. To put it more simply, superior's power types as a situational factor affect employee's assessment(job dedication, superior satisfaction), they have an influence to turnover intention and task performance.
The current study is designed comprehensively three parts. First, power types(legitimate, coercive, referent, expert) has an impact to task performance and turnover intention. Second, power types affect job dedication and superior satisfaction. Third, mediating effects of job dedication and superior satisfaction are studied in the relationships between power types and task performance, turnover intention.
The research targets are the employees in indemnity insurance companies. The researcher of this study visited respondents in person in order to describe on the purpose of the study and to collect the questionnaire. The investigation conducted in Jeju and Seoul around a month 11, Sep to 8, Oct. 300 questionnaires were spread and collected 285, 9 questionnaires were excluded in the analysis due to response bias. As a result, this research carried out analysis with 276 respondents.
The Program of SPSS 18.0 was utilized in the analysis. The analysis was consisted of 4 parts. First, frequency analysis is for understanding demographic characteristics of sample. Second, factor and reliability analysis are for validation and reliability of scales. Third, correlation is conducted for the relationships among variables. Fourth, the main effects are verified with multi-regression and mediation is carried out three steps suggested by Kenny & Baron(1986).
Results of this study was as follows. First, referent-expert power has an significant impact with job dedication positively. Second, referent-expert, legitimate power affect superior satisfaction positively but coercive negatively. Third, all of power types has positive effects toward task performance. Fourth, referent and expert, legitimate power are related with negative relations but coercive positively. Fifth, both job dedication and superior satisfaction are involved with task performance positively but with turnover intention negatively. Sixth, job dedication was only partially mediated the relationships between expert-referent power and task performance, expert-referent power and turnover intention.
The implications of this study are as follows. Above all, the relationships between power types and job dedication, superior satisfaction, and turnover intention were demonstrated. It means that power types of superiors empirically affect the attitude of employees. Expert-referent, legitimate power positively contribute to follower's attitude and superior satisfaction. Coercive power is related with negative response to employees. Second, the relation of power types and task performance was elucidated. Power types have an effect toward task performance all positively because of the reward character of indemnity insurance industry, the result is outstanding meaning in the research of power types. Third, the mechanism of power types and task performance, and turnover intention was described. Expert-referent power has directly impact with task performance and turnover intention but the relation was explained through job dedication.
Author(s)
김인숙
Issued Date
2013
Awarded Date
2013. 2
Type
Dissertation
URI
http://dcoll.jejunu.ac.kr/jsp/common/DcLoOrgPer.jsp?sItemId=000000006190
Alternative Author(s)
Kim,In Sook
Affiliation
제주대학교 대학원
Department
대학원 경영학과
Advisor
고부언
Table Of Contents
I. 서 론 1
1. 연구의 필요성 및 목적 1
1) 연구의 필요성 1
2) 연구목적 3
2. 연구방법 및 논문구성 4
1) 연구방법 4
2) 논문구성 5

Ⅱ. 이론적 고찰 7
1. 권력유형 7
1) 권력의 개념 7
2) 권력유형 8
3) 권력유형의 연구흐름 13
2. 직무헌신과 상사만족 16
1) 직무헌신의 개념 16
2) 상사만족의 개념 18
3) 권력유형과 직무헌신 및 상사만족의 관계 19
3. 과업성과 및 이직의도 20
1) 과업성과의 개념 20
2) 이직의도의 개념 21
3) 권력유형, 직무헌신 및 상사 만족과 과업성과 및 이직의도의 관계 23

Ⅲ. 연구 설계 25
1. 연구모형 및 연구가설 25
1) 연구모형의 설계 25
2) 연구가설의 설정 26
2. 변수의 조작적 정의, 표본설계 및 분석방법 35
1) 변수의 조작적 정의 35
2) 표본설계 및 분석방법 39
Ⅳ. 실증분석 41
1. 신뢰도 및 타당성 분석 41
1) 표본의 특성 41
2) 타당성 및 신뢰성 분석 43
3) 연구변수에 대한 기술적 통계 48
2. 가설검증 49
1) 권력유형과 직무헌신, 상사만족, 과업성과, 이직의도 관계 49
2) 직무헌신, 상사만족과 과업성과, 이직의도의 관계 51
3) 매개효과분석 52
4) 가설검증결과의 요약 58

Ⅴ. 결 론 59
1. 연구결과의 요약 및 시사점 59
2. 연구의 한계 및 향후 연구과제 61

참고문헌 63
설 문 지 71
Degree
Master
Publisher
제주대학교
Citation
김인숙. (2013). 손해보험회사 지점장의 권력유형이 과업성과 및 이직의도에 미치는 영향 -직무헌신과 상사만족의 매개효과
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