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상사의 커뮤니케이션 능력이 직무수행에 미치는 영향

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Abstract
An imperative issue in present organizations is communication. This study examined 1) literature reviews of all concepts and constructs of them 2) the effects of superior's communication abilities toward job performance and the mediators of self-efficacy and learning orientation.
The purposes of this study are follows. First, causal relationships between communication abilities and job performance(task performance, innovative performance) are investigated. Second, the researcher argues that the communication abilities should have an effects on self-efficacy and learning orientation.
Third, the impact of self-efficacy and learning orientation toward job performance are examined. At last, self-efficacy and learning orientation as mediators are proposed in the relationships between communication abilities and job performance.







The data collected from the employees who work in Jeju public-sector organizations and in financial companies. The researcher conducted over around a month and dropped by the organizations so as to account for the purpose of this research and collect the questionnaires. The whole 350 questionnaires were spread to the targets, but 325 of them was collected and 7 questionnaires were excluded for the analysis because of containing bias.
To accomplish research design, this paper proposes 4 steps(frequency, factor and reliability analysis, correlation, regression and mediating regression). Frequency analysis describes on demographic characteristics of research target. Factor and reliability analysis identify the validation and reliability of measurement scales. Correlation demonstrates the relations among variables. Regression indicates on the casual relationships in order to prove the hypothesis and mediating regression shows the mechanism which accounts for the communication abilities and job performance with self-efficacy and learning orientation and it followed the steps suggested by Kenny & Baron(1986).
The results are as follows. Communication abilities are significantly related with the self-efficacy and learning orientation positively and also have positive effects on job performance(task performance, innovative performance) like I suggested. Next, both self-efficacy and learning orientation are matched with the hypothesis positively. At last, the mediations are shown differentiated results. Self-efficacy has fully mediated the links of communication-task performance, communication-innovative performance. However, Goal orientation is fully mediated the relationships between communication and task performance, while is partially mediated the relation in communication-innovative performance.
The implications of the current study are as follows. First, communication abilities of superiors affect self-efficacy and learning orientation. In other words, the felicitous communication abilities by superiors are involved with cognitive process of employees, the cognitive response such as self-efficacy and learning orientation as outcome variables are related with communication abilities.
Second, the relationships between communication abilities and job performance are demonstrated. In the literature review, the prior studies are generally focused on the variables, organizational effectiveness, but this research contributes to expand the research area of communication.
Third, the mechanism in relation communication-job performance was identified with the mediation of self-efficacy and learning orientation. In order to carry out job performance by employees effectively, superior's communication abilities should evoke self-efficacy and learning orientation.
Author(s)
양창영
Issued Date
2013
Awarded Date
2013. 2
Type
Dissertation
URI
http://dcoll.jejunu.ac.kr/jsp/common/DcLoOrgPer.jsp?sItemId=000000006191
Alternative Author(s)
Yang,Chang Young
Affiliation
제주대학교 대학원
Department
대학원 경영학과
Advisor
고부언
Table Of Contents
제 1 장 서 론 1
제1절 연구의 필요성 및 목적 1
1. 연구의 필요성 1
2. 연구의 목적 3
제2절 연구방법 및 논문구성 5
1. 연구방법 5
2. 논문구성 5
제 2 장 이론적 고찰 8
제1절 커뮤니케이션 8
1. 커뮤니케이션 개념 8
2. 커뮤니케이션 능력 10
3. 커뮤니케이션 능력의 연구 동향 12
제2절 자기효능감과 학습지향성 14
1. 자기효능감 14
2. 학습지향성 18
3. 커뮤니케이션과 자기효능감 및 학습지향성의 관계 19
제3절 직무수행 20
1. 직무수행 20
1) 과업수행 23
2) 혁신수행 24
2. 커뮤니케이션, 자기효능감 및 학습지향성과 직무수행의 관계 25
제 3 장 연구설계 28
제1절 연구모형 및 연구가설 28
1. 연구모형의 설계 28
2. 연구가설의 설정 29
제2절 변수의 조작적 정의 및 조사설계 32
1. 변수의 조작적 정의 32
2. 표본설계 및 분석방법 35
제 4 장 실증분석 38
제1절 신뢰도 및 타당성 분석 38
1. 표본의 특성 38
2. 신뢰성 및 타당성 분석 39
3. 연구변수에 대한 기술적 통계 44
제2절 가설검증 45
1. 커뮤니케이션과 자기효능감 및 학습지향성 관계 46
2. 커뮤니케이션과 결과변수의 관계 47
3. 자기효능감과 학습지향성의 결과변수와 관계 49
4. 매개효과 분석 50
5. 가설검증결과 요약 55
제 5 장 결 론 56
제1절 연구결과의 요약 및 시사점 56
제2절 연구의 한계 및 향후 연구과제 58
참 고 문 헌 60
설 문 지 69
Degree
Master
Publisher
제주대학교
Citation
양창영. (2013). 상사의 커뮤니케이션 능력이 직무수행에 미치는 영향
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General Graduate School > Business Administration
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