임상간호사의 감성지능과 대인관계능력, 직무만족도

Abstract

The purpose of this study was to investigate the relationship of the clinical nurses' emotional intelligence, interpersonal relationship, and job satisfaction. Data were collected from 315 nurses who had worked for more than 6 months at five general hospitals in J province. A self-reported questionnaire was used to assess the participants' emotional intelligence (by Wong and Law Emotional Intelligence Scale), interpersonal relationship (by Relationship Change Scale), and job satisfaction (by the Minnesota Satisfaction Questionnaire). The data were analysed by Chronbach's alpha, descriptive statistics, t-test, ANOVA, Scheffe-test, Pearson's correlation coefficient and stepwise multiple regression using the SPSS 18.0 program. The results were as follows: 1. The mean of emotional intelligence was 3.42 (SD=0.38). In sub-factors, there were 3.71 (SD=0.47) on self emotional appraisal, 3.53 (SD=0.47) on other's emotional appraisal, 3.28 (SD=0.55) on use of emotion, 3.19 (SD=0.58) on regulation of emotion. 2. The mean of interpersonal relationship was 3.44 (SD=0.41). In sub-factors, there were 3.53 (SD=0.54) on intimacy, 3.52 (SD=0.51) on understanding, 3.33 (SD=0.60) on communication, 3.33 (SD=0.60) on trust, 3.33 (SD=0.60) on sensitivity, 3.27 (SD=0.55) on openness. 3. The mean of job satisfaction was 3.04 (SD=0.49). 4. Emotional intelligence was significantly different in marital status (t=-3.49, p<.001), working unit (F=10.16, p=.001), shift work (t=2.76, p=.006), and position (t=-2.77, p=.006). 5. Interpersonal relationship was significantly different in marital status (t=-2.63, p=.009), working unit (F=7.37, p<.001), shift work (t=3.15, p=.002), and employed status (t=2.02, p=.044). 6. Job satisfaction was significantly different in marital status (t=-2.15, p=.032), clinical experience in present hospital (F=2.80, p=.026), working unit (F=10.16, p=.016), position (t=-3.62, p<.001), and monthly salary (t=-3.27, p=.001). 7. Emotional intelligence was significantly related to interpersonal relationship (r=.69, p<.001). 8. Emotional intelligence was significantly related to job satisfaction (r=.46, p<.001) and in sub-factors, use of emotion (r=.44, p<.001), regulation of emotion (r=.35, p<.001), self emotional appraisal (r=.31, p<.001), and other's emotional appraisal (r=.20, p<.001) were significantly related to job satisfaction. 9. Interpersonal relationship was significantly related to job satisfaction (r=.37, p<.001) and in sub-factors, intimacy (r=.42, p<.001), trust (r=.31, p<.001), openness (r=.29, p<.001), understanding (r=.23, p<.001), communication (r=.22, p<.001), and sensitivity (r=.22, p<.001) were significantly related to job satisfaction. Consequently, these findings indicated that emotional intelligence and interpersonal relationship contributed to the job satisfaction. In conclusion, therefore it is necessary to develop and implement the program for increasing emotional intelligence and interpersonal relationship for improving job satisfaction.