간호사의 조직몰입, 조직침묵과 감성지능 간의 관계

Abstract

This study was aimed to identify the levels of organizational commitment, organizational silence, and emotional intelligence, to investigate the relationships among the variables in female nurses, and to examine the differences of levels in these variables depending to general and job-related characteristics. Data were collected from 353 nurses who worked in five general hospitals in Jeju province by using a self-reported questionnaire from June to July, 2013. Data analysis was performed using SPSS version 20.0 for Windows. The results of this study were as follows; 1. The mean of organizational commitment(OC) score of subjects was 3.00(SD=0.45). The mean score of each subvariable in organizational silence(OS), i.e., acquiescent silence(AS), defensive silence(DS) and proSocial silence(PS) was 2.52(SD=0.60), 2.49(SD=0.59), and 3.70(SD=0.54), respectively. Average total emotional intelligence(EI) score was 3.41(SD=0.37), each subvariable of EI, i.e., self emotional appraisal(SEA), others' emotional appraisal(OEA), regulation of emotion in self(REO), use of emotion to facilitate performance(UOE) was 3.61(SD=0.37), 3.50(SD=0.48), 3.22(SD=0.59), 3.30(SD=0.51), respectively. 2. There were significant differences on OC scores depending on age(F=3.32, p=.020), length of service in hospital(F=10.40, p=.000), length of service in present unit(F=3.03, p=.029), and nurses who were over 36 years old, worked in hospital for under 1 year or worked in present unit for over 11 years had highest OC score than others. Nurses' AS scores were significantly different depending on their length of service in hospital(F=3.58, p=.014), nurses who worked in hospital for over 11 years showed the lowest AS score. Nurses who were over 36 years old(F=5.78, p=.001) or worked in hospital for over 11 years(F=6.66, p=.000) reported the significantly lowest DS score among nurses. But there was no difference on PS scores depending on any general or job-related characteristics. There was no statistically significant difference on EI scores or OES scores determined by any general or job-related characteristics of subjects. But nurses' SEA scores were significantly different depending on age(F=3.04, p=.029), nurses who were over 36 years old reported the highest score. Their ROE scores were significantly different depending on educational background, nurses who graduated three-year college or were not shift-workers. Nurses over 36 years old showed the significant highest UOE score among them(F=4.34, p=.005). 3. Nurses' OC was negatively related with AS(r=-.28, p<.05) and DS(r=-.22, p<.05), but was positively related with PS(r= .17, p<.05). There were positive relationship between subjects' OC and EI (r= .34, p<.05), and their OC had significantly positive corelation with SEA(r= .23, p<.05), OEA(r= .29, p<.05), ROE(r= .29, p<.05), UEO(r= .29, p<.05), respectively. Subjects' EI was negatively related with AS(r=-.24, p<.05) and DS(r=-.19, p<.05) but was positively related with PS(r=.25, p<.05). There were negative corelation between AS and SEA(r=-.23, p<.05), AS and OEA(r=-.16, p<.05), AS and ROE(r=-.11, p<.05), AS and UEO(r=-.23, p<.05), respectively. Nurses' DS was related negatively with SEA(r=-.22, p<.05), OEA(r=-.12, p<.05) and UOE(r=-.14, p< .05). But Their PS was positively related with SEA(r= .26, p< .05), OEA(r= .21, p<.05), ROE(r= .11, p<.05), UEO(r= .18, p<.05). In conclusion, this study showed the relationships among OC, OS and EI in nurses. Specially, there were similar relationships between OC and OS, OC and EI. These results might reflect the regional characteristics of sample, but nurses' organizational silence is concept that has received little attention in Korea. So further researches were recommended as follows; researches to examine the differences of OS in nurses depending on region, to elucidate the relationships between OC and OS, OC and EI, and to explain the mediators of those relationships.