상사의 감성지능이 부하의 발언행동과 주도행동에 미치는 영향

Abstract

This paper divides the Leader's Emotional Intelligence of the leader into four sub factors (understanding of self-emotion, understanding of others emotion, using emotions, managing emotions), which confirms how the subordinate's voice actions and taking charge behavior change focusing on the Mediating Role of Psychological safety and Self-efficacy. The purpose of this study is as follows: Firstly, the Leader's Emotional Intelligence of the supervisor in this study is not enough to study the psychological safety of subordinates, so this time we will find out the relationship between two variables. Secondly, the he previous research lacks the exploratory and empirical research on the psychological state or the condition of the members' psychological safety. Thirdly, this study verifies the psychological safety and self-efficacy of the members from the Leader's Emotional Intelligence of the leader, and identifies the specific techniques for the taking charge behaviors of the members and the ways of influencing the voice behavior, thus setting whether the existing research can be extended as the research purpose. Fourthly, in order to propose the question of the decision of members to take preemptive action within the organization, the sense of psychological safety and self-efficacy of members needs to be highlighted. The paper studies the research variables as a basis, setting hypotheses and research models. An online survey was carried out by staff working in China, and a total of 296 questionnaire were applied to the empirical analysis of this study. The statistical analysis software of SPSS 23.0 was utilized for statistical analysis. We suppose that the validation structure altogether has 11 hypotheses adopted. The research shows that the Leader's Emotional Intelligence of the leader has a positive influence on the self-efficacy and the taking charge behavior , the psychological safety and the self-efficacy have the media effect for the emotional quotient and subordinate statements of the leader and the relationship between the Leader's Emotional Intelligence and the dominant action of the subordinate respectively. The theoretical enlightenment of this study is as follows: Firstly, this study verifies the psychological safety and self-efficacy of members from the Emotional Intelligence of the leader, and identifies the specific techniques to Influence the dominant behaviors and interventions of the members, thus setting the ability to extend the existing research. Secondly, the less clear the business environment, the more intense competition. In the current state, maintaining the members of the sense of safety and self- efficacy is very important. The revelation of practicality is as follows: Firstly, The supervisor should have the ability to understand oneself sensibility, who can understand the other member's sensibility and utilize and regulate oneself sensibility suitably. Secondly, the emotional quotient of the leader's sub-factors and the relationship between the speakers and the taking charge behavior validate their own efficacy and psychological safety of the media effect. Thus, it can be suggested that creating an atmosphere of self-efficacy, psychological safety and education and training in the organization are a very pressing practical revelation. The critical points of this study are as follows: Firstly, the effective role of interventions and taking charge behaviors in practical work, and the need for further validation of the resulting effectiveness. Secondly, the questionnaire tests of the entire topic are based on the member's cognitive perspective, so the effect of speech action and taking charge behavior should be more explicit testing to validate. Thirdly, online research has a convenient survey method, the groups' ages using network are dominated by 10 to 30-year-old male. Finally, future studies should consider new media effects that can improve interventions and taking charge behaviors through various variables.