가족관광객의 내적갈등과 감정소진이 행복감에 미치는 영향

Abstract

People abstractly dream of happy travels. However, a series of incidents and challenges during traveling can sometimes provide tourists with disappointment and psychological stress. As family traveling consists of members of various ages, the family member who needs to lead the travels may experience happiness, responsibility, and stress all at the same time. Considering that travel activities that are conducted to bring happiness can sometimes cause conflict and emotional stress, this research focused on mental states that have negative effects on happiness during travels, and if it can be altered by the accompanying family members This research aims to compare the effects of internal conflict and emotional exhaustion of family travelers who visited Jeju Island on their happiness according to their type of companion. The type of companion was divided into a group of children from newborn babies to elementary school students and parents, and a group of middle school or above students or other family members (brothers, sisters, couples). To accomplish the research purpose, both a literature review and empirical research were conducted. For the empirical research, 332 family travelers who visited Jungmun Tourist Complex in Jeju were recruited, and 2 hypotheses were established and verified. The result of the t-test of the first hypothesis - there can be differences in the internal conflict of family travelers, emotional exhaustion and happiness according to their type of companion, revealed that it was significant. The two-way ANOVA analysis on the second hypothesis - the effects of family travelers internal conflict and emotion exhaustion on happiness can be different by the type of companion - revealed that the effects of internal conflict on happiness showed difference according to the companion of young children and parents, while emotion exhaustion showed no difference based on their type of companion. This research has a limitation in that the averages of each variable were measured somewhat low. This is because Jeju Island is no longer a new or unfamiliar tourist destination that causes negative emotions. It is expected for following studies to expand the research subject to tourists in foreign countries rather than in Korea and increase the number of samples to develop a more generalized research result.