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카지노 종사원의 사회적 재난 상황에서의 지각된 스트레스가 이직의도에 미치는 영향

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Alternative Title
The effect of Perceived Stress on Turnover Intention during Social crisis of Casino employees : Focused on Mediating Effect of Job Insecurity and Moderating Effect of Social Capital
Abstract
Due to the COVID-19 pandemic, the tourism industry faced an unprecedented crisis. Among them, foreign-only casinos in Jeju Island targeting foreigners are in serious financial difficulties. The damage caused by it is only suffered by casino employees. Most casinos located in Jeju Island were forced to take inevitable measures such as long-term leave due to the reduction of personnel through restructuring and the full closure of casino operations. However, research related to the tourism industry after COVID-19 is mainly focused on hotels and airlines. Therefore, attention is needed to foreign-only casinos, which are suffering great damage due to the fact that the inflow of foreign tourists is virtually stopped. Based on these contents, this study attempts to find the effect of perceived stress of casino employees on turnover intention during the COVID-19. The mediating effect of employment instability is examined in the relationship between perceived stress caused by COVID-19 and turnover intention of foreign casino employees. In addition, it is intended to investigate the moderating effect of social capital in the relationship between perceived stress and employment instability, and to identify the fundamental causes of perceived stress and turnover intention. This study conducted an online and offline survey of foreign casino employees in Jeju Island. Of the total 267 copies, 250 were used for empirical analysis, and regression analysis, mediating effect analysis, and moderating effect analysis were conducted based on the response data. As a result of the empirical analysis, it was confirmed that casino employees had a significant effect on employment instability due to COVID-19. In addition, it was confirmed that the perceived stress had no direct significant effect on the turnover intention, but had an effect on the turnover intention through employment instability, thereby verifying the full mediating effect of employment instability. Among social capital, social networks and vision sharing alleviated the negative effects of perceived stress, but social trust did not show a moderating effect. These research results are different from previous studies in that they investigated the effect of stress caused by COVID-19 on employment instability for casino employees. In addition, research on employment instability was expanded by investigating the complete mediating effect of employment instability between perceived stress and turnover intention. Finally, it can be said that social capital based on the Job Demands-Resources Theory contributed to theoretical expansion by confirming the positive impact as a job resource. As a practical implication, companies should continue to make efforts to normalize management so that employees can minimize employment anxiety, while active and smooth communication between employees and managers and employees. In addition, various networking programs should be developed to promote social capital within the organization by confirming the importance of social capital to support various activities such as club activities, periodic events, and training to promote teamwork. This study investigated the relationship between perceived stress, employment instability, turnover intention, and social capital in the COVID-19 situation. It is expected that the casino industry, which is vulnerable to changes in the external environment, will contribute to efficient human resource management through continuous research to minimize employee anxiety and turnover.
Author(s)
강창성
Issued Date
2022
Awarded Date
2022-08
Type
Dissertation
URI
https://dcoll.jejunu.ac.kr/common/orgView/000000010935
Alternative Author(s)
Kang, Chang Seong
Affiliation
제주대학교 경영대학원
Department
경영대학원 관광경영학과
Advisor
강주현
Table Of Contents
Ⅰ. 서 론 1
1. 연구의 배경 1
2. 연구의 목적 3
3. 연구의 방법 및 구성 4
Ⅱ. 이론적 고찰 7
1. 지각된 스트레스 7
1) 지각된 스트레스의 개념 7
2) 코로나-19와 지각된 스트레스 9
3) 지각된 스트레스 관련 선행연구 11
2. 고용불안정성 15
1) 고용불안정성의 개념 15
2) 고용불안정성의 구성요소 17
3) 고용불안정성 관련 선행연구 18
3. 이직의도 20
1) 이직의도의 개념 20
2) 이직의도 관련 선행연구 21
4. 사회적 자본 23
1) 사회적 자본의 개념 23
2) 사회적 자본의 구성요소 24
3) 직무요구-자원 이론 27
4) 사회적 자본 관련 선행연구 29
Ⅲ. 연구의 설계 31
1. 연구모형 설계 및 가설 설정 31
1) 연구모형 설계 31
2) 연구가설 설정 32
2. 변수의 조작적 정의 및 측정도구 37
1) 지각된 스트레스 37
2) 이직의도 38
3) 고용불안정성 39
4) 사회적 자본 39
3. 자료 수집 및 분석 방법 41
1) 설문지 구성 41
2) 연구대상 및 자료 수집 43
3) 분석 방법 44
Ⅳ. 분석 결과 45
1. 표본의 인구통계학적 특성 45
2. 측정도구의 신뢰성 및 타당성 분석 47
1) 신뢰도 및 확인적 요인분석 결과 48
3. 상관관계 분석 50
4. 가설 검증 51
1) 가설 검증 결과 51
2) 사회적 자본의 조절 효과 54
Ⅴ. 결론 55
1. 연구 결과의 요약 55
2. 이론적 및 실무적 시사점 56
1) 이론적 시사점 56
2) 실무적 시사점 58
3. 연구의 한계점 및 제언 60
61
72
77
Degree
Master
Publisher
제주대학교 경영대학원
Appears in Collections:
Graduate School of Business Administration > Tourism Management
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  • Embargo2022-08-18
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