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상사의 커뮤니케이션 능력과 결과변인의 관계에서 심리적 소유감 및 LMX질의 매개효과

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Abstract
This study was implemented on the empirical analysis on the mediated effect of LMX quality and psychological ownership in the relationship between the communication and outcome variables of supervisor. The purpose of this study was, first, verify the casual relation of communication, LMX quality and psychological ownership of supervisor to provide the theoretical and practical implications. Second, it was to verify the relationship of psychological ownership, LMX quality and organized civic
behavior and job engagement. And third, by verifying the mediated effect of psychological ownership and LMX quality between communication and OCB-1 and job engagement of supervisor to provide the theoretical and
practical implications. The research model for the foregoing is shown as follows. For the empirical analysis of this study, the operational definitions for each variable were set and the samples were devised. Samples for this
study were implemented with the subjects of companies in Jeju-do, and as a result of the analysis on the sample characteristics, there were 289 overall respondents without showing any value unknown at the present time. Looking into the gender structure of samples, men (52.6%) was more than women (47.4%). Looking into the age structure, 30s had the highest at 41.5%, followed by 20s (29.8%), 40s (20.8%), and 50s (8%). In the event of continuous service, 1 ~ 5 years was the highest at 55.0%, followed by the sequence of 6~10 years (27.7%), 11~15 years (10.7%), and 16 years or longer (6.6%). The rank was the highest at staff for 64,7%, followed by assistant manager (17.6%), manager/deputy general manager (11.8%), and general manager or higher position (5.9%). Looking at the structure for each occupation, the sales/service position was highest at 47.4%, followed by office position (39.1%), specialized/technical position (11.1%), and others (2.4%). Lastly, looking into the structure for each business type,
hotel service business had the highest ratio for 38.7%, followed by financial/insurance business (27.0%), manufacturing business (11.8%), others (13.1%, distribution, hospital, school and others), government employee and public corporation (10.0%). In addition, as a result of analysis on feasibility and reliability of questionnaires, all variables satisfied the standard to secure feasibility and reliability. The empirical study result is shown as follows. First, supervisor's communication as the subordinate variable, psychological ownership on mediated effect and LMX quality were verified to have noticeable influence. Second, the psychological ownership as the mediated effect, LMX quality, the outcome variables in OCB-I, and job engagement were verified to have the noticeable influence. And, lastly, the subordinate variable for supervisor's communication, the outcome variables in
OCB-I and job engagement showed the partial mediated effect for supervisor's communication while the LMX quality showed the full mediated effect.
Author(s)
윤재관
Issued Date
2013
Awarded Date
2013. 8
Type
Dissertation
URI
http://dcoll.jejunu.ac.kr/jsp/common/DcLoOrgPer.jsp?sItemId=000000006338
Alternative Author(s)
Yun, Jae Kwan
Affiliation
제주대학교 경영대학원
Department
경영대학원 경영학과
Advisor
강영순
Table Of Contents
제1장 서론 1
제1절 연구의 필요성 및 목적 1
1. 연구의 필요성 1
2. 연구의 목적 2
제2절 연구방법 및 논문구성 3
1. 연구 방법 3
2. 논문 구성 4
제2장 이론적 고찰 6
제1절 커뮤니케이션 능력 6
1. 커뮤니케이션 및 커뮤니케이션 능력의 개념 6
2. 커뮤니케이션 능력의 구성요소 10
3. 커뮤니케이션 능력 연구 동향 12
제2절 심리적 소유감 및 LMX질 13
1. 심리적 소유감의 개념 13
2. LMX질의 개념 15
3. 커뮤니케이션 능력과 심리적 소유감, LMX질의 관계 20
제3절 OCB-I와 직무열의 22
1. OCB-I 22
2. 직무열의 26
3. 심리적 소유감 및 LMX질과 OCB-I 및 직무열의의 관계 27
제3장 연구의 설계 30
제1절 연구모형 및 연구가설 30
1. 연구모형 30
2. 연구가설 설정 31
제2절 변수의 조작적 정의 및 조사 설계 35
1. 변수의 조작적 정의 35
2. 표본설계 37
3. 분석방법 38
제4장 실증 분석 39
제1절 타당성 및 신뢰성 분석 39
1. 표본의 특성 39
2. 타당성 및 신뢰성 분석 41
3. 연구변수에 대한 기술적 통계 45
제2절 가설 검증 46
1. 상사의 커뮤니케이션 능력과 심리적 소유감, LMX질의 관계 47
2. 상사의 커뮤니케이션 능력과 OCB-I, 직무열의의 관계 51
4. 심리적 소유감 및 LMX질의 매개효과 분석 59
5. 가설검증 요약 67
제5장 결론 68
제1절 연구결과의 요약 및 시사점 68
제2절 연구의 한계 및 향후 연구과제 70
참고문헌 71
설 문 지 83
Degree
Master
Publisher
제주대학교 경영대학원
Citation
윤재관. (2013). 상사의 커뮤니케이션 능력과 결과변인의 관계에서 심리적 소유감 및 LMX질의 매개효과
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